Ventdraft is HVAC design software operated by Code Sense (South Africa). This policy explains how cancellations and refunds work for the paid Ventdraft Pro subscription. Our aim is simple: no lock-in, no surprises, and a fair outcome whenever something goes wrong.
Subscription & billing
Ventdraft Pro is billed at R299 per month, charged monthly in advance and renewing automatically until you cancel. Payments are processed securely by Paystack. Ventdraft also offers a free tier, which is never charged.
Cancel anytime
You can cancel your Pro subscription at any time — from the billing page in your account, or by emailing us. There are no cancellation fees and no contracts.
- Cancelling stops the next renewal charge.
- You keep full Pro access until the end of your current paid month.
- Your projects and data remain available on the free tier after your paid period ends.
7-day money-back guarantee
Not happy with Pro? Request a full refund within 7 days of your first Pro payment — no questions asked. Just email [email protected] from your account email address and we'll process it.
Refunds after the 7-day window
After the first 7 days, payments for the current billing period are non-refundable. You can, of course, cancel at any time to prevent any future charges — you'll simply keep access until the end of the month you've already paid for.
Billing errors are always refunded
Regardless of the window above, we will refund any genuine billing error in full, at any time. That includes duplicate charges, an incorrect amount, or any charge taken after you cancelled. Just let us know.
How refunds are processed
Approved refunds are returned to your original payment method via Paystack, normally within 5 business days of approval. The time it then takes to appear on your statement depends on your bank or card issuer.
If you're unhappy or want to dispute a charge
Please contact us first — we'd much rather fix it directly than have you raise a chargeback, and it's almost always faster. Email [email protected] with your account email and a short description, and we'll respond within 2 business days and work with you to a fair resolution, including a refund where it's warranted.
Contact us
Questions about billing, cancellations or refunds:
[email protected]